Being an online-only game, being able to connect to the Destiny 2 servers is a pretty fundamental component of being able to play. It becomes a bit of an issue if you find yourself encountering the dreaded contacting servers error.
Obviously this means you can't actually play the game. But understanding why it might be happening, and what you can do to fix it, is a different matter. We'll be unpacking those very questions in this article, to help get you back online as soon as possible.
What is the Contacting Servers Error?
Failing to contact the servers is a clear indication that there is an issue with communication between your device, and the Destiny 2 servers. This won't come as a surprise. But the reasons behind the connectivity issues can be harder to pin down, and can range from a server issue, to an internet connection problem. There might also be problems with corrupted game files, packet data loss, or a full console cache, for example. You might not be able to immediately identify what the cause of the problem is. So here are our recommendations, to try to resolve things as quickly as possible.
What to do when you can't connect
Bungie recommend a number of things if you are experiencing this issue. First of all, they suggest making sure you are using a wired connection for your internet. This will almost always provide a more stable connection than WiFi, and helps to rule out an unreliable signal as a cause. Additionally, if your bandwidth is being used for other things, such as streaming music or video content, it's best to try to stop those, if you can.
It's also worth checking to see whether there are any known issues with the Destiny 2 servers. You can quickly check Bungie's Twitter feed here, where they will almost certainly update fans on any issues. If there is a server issue, then you may just have to sit tight until they manage to fix things at their end.
Other things you can try
- Clear your console cache to remove any corrupted data files that have been temporarily stored. Power down and unplug your console, leave it for several minutes, and then turn it back on and relaunch Destiny 2.
- Restarting your internet router can also be worth considering
- If you're playing on PC via Steam, you can verify whether any of your game files have become corrupted. To do this:
- Restart your computer and launch Steam.
- From a game's library page, select Manage > Properties.
- Select the Local files tab and click the Verify integrity of game files... button.
- Steam will verify the game's files - this process may take several minutes.
- Finally, run through the network troubleshooting guide provided by Bungiehere
In the majority of cases, by the time you've run through all these solutions, you should be back up and running. But if nothing seems to be working, then get in touch with Bungie for additional support.