Genshin Impact error code 31-4302: How to fix problem loading game data issue

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Credit: MiHoYo

With Genshin Impact bringing cute anime people, fun gameplay, and a surprisingly beautiful Breath of the Wild-like world to countless gamers, you'll be unsurprised to learn that there are some error codes out and about waiting to ruin your day, such as Genshin Impact error code 31-4302.

The good news is that most people won't ever encounter any of these errors. But if you do, there's always a fix. One of the most troubling error codes is Genshin Impact error code 31-4302, but you don't have to suffer in silence.

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In fact, here's everything you need to know about Genshin Impact error code 31-4302 on PC.

Table of Contents

What is Genshin Impact error code 31-4302?

This error code is one that says "Genshin Impact encountered a problem loading game data, please log in again."

Genshin Impact error code 31-4302
Credit: MiHoYo
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It's an irksome one that'll pop up just as you're trying to get into a game. It tends to relate to an issue with the game data itself, meaning that a file may be corrupted, there may be extraneous files, or you just need to try again.

With all of that in mind, we've got a few fixes you can try below.

How to fix Genshin Impact error code 31-4302

Given that this is a file-based error, the fixes will have you rooting around in your PC looking for the answer. We'll assume you've already tried restarting the game. A simple, yet surprisingly effective remedy. But if it doesn't work, here's what you can try next.

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The first fix is to simply run Genshin Impact from the .exe file instead of via the launcher, you can do this by tracking down the installation location and then selecting it when you find it.

There are then two fixes that may work but will have you deleting some files. Both of these are within the installation folder, the first is the Blob_Storage folder, and the second is the x360ce files. If you delete these and try again, it may work.

If those fixes are unsuccessful, check to see if there is an issue with the Genshin servers. You can do this by checking a site such as DownDetector. If there are any issues, wait until those have been resolved, before trying again.

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If you don't want to wait for a server issue to be fixed, try using a VPN. This will connect you to a server in another location, which may not be experiencing any issues. And in reverse, if you are currently using a VPN, try turning it off, in case that makes a difference.

Look for any pending updates for the game as well. An update may resolve any issues you are experiencing. The Genshin servers may not support the version of the game you were previously using.

If none of these options has done the trick, then you should uninstall and redownload the game again. This should be considered the last resort, as nobody enjoys waiting for a game to install. However, as Genshin Impact's file size is around 12GB, this shouldn't take too long - especially compared to downloading Black Ops Cold War or Warzone. Redownloading the game should hopefully resolve the issue, so you can get back into playing Genshin Impact.

Other Things To Bear In Mind

These solutions should help to resolve this particular error code for you. But it's worth keeping a couple of other points in mind.

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While this is an issue with the game files, sometimes it might pop up as a result of a poor network connection, which itself prevents the files from loading properly. So make sure you have a good internet connection. Run through all the usual checks - do a speed test, close any apps or devices that are competing for bandwidth, and see if other apps are working properly.

And if absolutely nothing works, then it's probably time to reach out to the Genshin support team by emailing genshin_cs@hoyoverse.com - hopefully, they'll be able to offer some additional answers.

If you have managed to fix your error, you might want some help with Genshin Impact lag.